Returns

RETURNS POLICY

ONLINE RETURNS POLICY

Rachel Gilbert accepts online returns for online orders on all full price items within 7 days of receiving your order. Items returned outside of this period will not be accepted unless deemed faulty. 

Please ensure that before initiating your return that your return meets the following criteria (unless deemed faulty):

  • Order has been received within 7 days
  • Item is in new and unused condition
  • Item has all original tags attached
  • We do not accept returns on sale items. All sale items are final sale

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags attached, and in its original packaging. Please take care when trying on garments as we cannot accept items that have incurred any makeup stains or fragrance from perfume, body lotions, tan, pet hair etc.

To begin your return, please lodge a request HERE

All refunds are processed onto the original payment method minus the shipping charges for the goods returned unless the product/s are deemed faulty.

Please note we do not cover the costs to send the items back to us and our Returns Portal will deduct a flat rate fee off of your return. We recommend using a registered and trackable method of return shipment and note we do not accept liability for lost returns.

JEWELLERY

For health and safety precautions, we do not accept refunds on any earrings.

GIFT VOUCHERS

Gift vouchers may not be returned and are valid for 3 years only from the date of issue.

PROCESSING YOUR RETURN

As soon as we receive your return back into our warehouse, you will receive an email confirmation. Please allow up to 10 business days for our team to process your return. Once your return has been processed the refund can take up to 3 - 4 business days to appear back into your account. 

EXCHANGES

If you would like to exchange an online purchase please contact our Customer Care team at enquiries@rachelgilbert.com for help reserving the item you wish to exchange.

FAULTY ITEMS

If you have received a faulty item, please contact our Customer Care team at enquiries@rachelgilbert.com with the following information:

  • Your order number
  • Images that clearly outlines the fault
Once we receive the item we will inspect the item and check for a manufacturing fault. If the item is deemed faulty we will issue a full refund. If the item is not deemed to be faulty we will send the item back to you at no extra cost.

For in-store purchases, please contact the boutique that you purchased from directly. Boutique contact information be found HERE

SALE ITEMS

All sale items purchased from the Rachel Gilbert online store are final sale and are not eligible for return. We do not offer refunds, credits notes, or exchanges on any sale item purchased online unless deemed faulty. Please note, any sale item returned without authorisation will be sent back at an additional charge.

BOUTIQUE RETURNS POLICY

Full price items purchased in one of our boutiques are eligible for a credit note return or exchange only. Full price items must be returned to the store of purchase within 7 days of purchasing.

Our Rachel Gilbert boutiques are unable to accept online returns in store.

If you have purchased an item at one of our boutiques, please contact the boutique directly for assistance. We are unable to accept boutique return requests through our online return’s portal. Boutique contact information be found HERE

STOCKISTS RETURNS POLICY

Unfortunately, we are unable to accept returns or offer an exchange for Rachel Gilbert items purchased at one of our stockists via our online return’s portal. Please contact the stockist directly to initiate your return.

TERMS OF USE

Rachel Gilbert Pty Ltd reserves the right to cancel orders and refund customers orders due to pricing errors (or for any reason). You will be advised prior to cancellation.

Rachel Gilbert Pty Ltd reserves the right to go on sale at any time without notice. Rachel Gilbert Pty Ltd has the right to extend, change, update promotional offerings at any time without notice. Prices online may not apply in store, especially during an online-only sale. Once the online store has exhausted its allocation, it cannot pull items from in-store. Prices on items may vary from store to store. Discount prices will only be honoured during the sale period - no exceptions. Rachel Gilbert Pty Ltd are not obligated to refund the difference on any item bought outside the sale period.