Shipping

SHIPPING

 

Delivery Options	Delivery Information	Cost
Standard Shipping Metropolitan Areas- 2-5 business days Regional Areas- 5-7 business days	All AU standard orders are shipped using Australia Post eParcel.	$10.00 under $200 FREE over $200
Express Shipping Australia 1-3 days business days  New Zealand 3-5 business days	All AU express orders are shipped using Australia Post Express. All express orders to New Zealand are shipped using DHL Express.	$15.00 for all AU orders FREE for orders to New Zealand (duties & taxes included)
Same Day Delivery  (order before 2pm and receive by 6pm the same day) Sydney Metro  Melbourne Metro	Same day delivery is powered by our partner Rendr	The delivery fee starts at $15.00 based on your postcode
International Warehouse DHL Express Worldwide 3-5 Business Days	All Australian orders shipping from our International warehouse are shipped using DHL	$20.00 for Worldwide Expess

 

Standard & Express Shipping

Please be aware that online orders are not processed over the weekends or public holidays. The below transit times are an approximate guide once the order has been processed and dispatched from our warehouse in Sydney, Australia. Please note that we do not ship to PO boxes or parcel lockers.

Please note delivery estimates do not include order processing times. We recommend to allow 1 - 2 business day for orders to be processed for dispatch from our warehouse.  During Sale and peak periods please allow up to 3-5 business days for your order to be processed due to high volume orders and potential shipping delays during the holiday period.

Once your order has been processed, you will be sent an email with your tracking information.

Same Day Delivery

Sydney and Melbourne same day delivery is available Monday - Sunday on orders placed before 11am AEDT each day, excluding public holidays. For orders placed after 11am, your delivery will be scheduled for delivery the next day.

If you place your order before 11am AEDT, you can expect to receive your same day delivery order by 6pm.

If your postcode is eligible for same day shipping, the option will appear at checkout with a delivery price based on your location.

Same day delivery is powered by our partner Rendr. Delivery costs start from $15 based on your postcode.

We are unable to cancel a same day delivery order once this has been placed.

In a rare situation that your order may be delayed and it is after operating hours, please contact the helpful Rendr customer care support team via email: support@rendr.delivery or phone: 1300 697 363. Operating Monday to Friday: 9am - 9pm. Saturday & Sunday: 10am - 9pm. 

BRIDAL ORDERS

When placing an order for any bridal gown, please allow an additional 7 business days processing window.

CUSTOMER CARE

For any order enquiries, please email our Customer Care team at enquiries@rachelgilbert.com

Alternatively, you can reach us on (02) 8338 0192 between the hours of 9am - 4pm AEST, Monday - Friday.

RETURNS POLICY

Visit our returns page HERE for further information on returning your order.

STOCK LEVELS

Because stock quantities are not updated in real time, items may be sold out at the time of purchase. If for any reason a sold out item is purchased, we will notify you by email as soon as possible and offer a suitable replacement or a full refund.

INTERNATIONAL SHIPPING

We ship Internationally. For all orders outside of Australia & New Zealand, please visit our international site rachelgilbert.us.

FRAUDULENT ORDERS

We reserve the right to place a temporary hold to or cancel your order in the event we have reasonable grounds to believe it is fraudulent. In such circumstances we will attempt to contact you, using the email address you provided at the time of booking and may request you to either provide further proof of identity before issuing your order. In the event we are not able to contact you or the information provided does not meet our minimum identification requirements, we may cancel your order with no liability whatsoever.